Last updated 30 April 2025
1. Who We Are
Top Marks Tuition
23 New Village Road, Little Weighton
Cottingham, Hull HU20 3XH, United Kingdom
Email: top.marks.tuition@outlook.com
We are the data controller for the personal information you provide to us.
2. What Information We Collect
We may collect and process the following personal data:
- - Name
- - Email address
- - Telephone number
- - Address (if provided)
- - Student details (name, age, educational needs)
- - Contact preferences
- - Authentication/login data (for account access)
We may also collect limited technical information (IP address, browser type) through cookies.
3. How We Collect Your Data
We collect data directly when you:
- - Contact us via email or our website
- - Enrol in tuition services
- - Register for an account or fill out a contact form
- - Provide student data for educational purposes
We may also collect data automatically through cookies when you use our website (see section on Cookies below).
4. Why We Use Your Data (Legal Bases)
We only use your personal data when we have a lawful basis to do so:
- - Consent: When you give explicit permission (e.g., email marketing).
- - Contract: When processing is necessary to provide or enter into tuition services.
- - Legal obligation: Where required by law (e.g., safeguarding).
- - Legitimate interests: For internal administrative purposes or to improve our services, provided these do not override your rights.
5. How We Use Your Data
We use your data to:
- - Deliver tutoring services
- - Respond to enquiries
- - Manage and administer accounts
- - Provide updates or important notices
- - Ensure compliance with safeguarding and legal requirements
- - Improve our services and website experience
6. Sharing Your Data
We do not sell or rent your data.
We may share personal data with:
- - Our tutors (where necessary for providing the service)
- - IT or website service providers (for secure data hosting)
- - Legal or regulatory authorities (when required)
All third parties are under contractual obligations to keep your data secure and to use it only for specified purposes.
7. International Transfers
We store and process your data primarily within the UK.
If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.
8. How Long We Keep Your Data
We retain your data only for as long as necessary:
- - Enquiries: 6–12 months
- - Students/clients: For the duration of tuition plus 2 years
- - Legal obligations (e.g. financial records): Up to 7 years
After this, data will be securely deleted or anonymised.
9. How We Protect Your Data
We implement suitable technical and organisational measures, such as:
- - Secure servers and encrypted storage
- - Password protection and access controls
- - Staff data protection training
Despite our efforts, no system is 100% secure. You share data at your own risk.
10. Your Data Protection Rights
Under the UK GDPR, you have the right to:
- - Access your data
- - Correct inaccuracies
- - Request erasure (the “right to be forgotten”)
- - Restrict or object to processing
- - Request data portability
- - Withdraw consent at any time
To exercise any of these rights, email us at top.marks.tuition@outlook.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
11. Cookies and Website Tracking
Our website uses essential and analytical cookies.
You can manage your preferences through your browser settings. See our Cookie Notice for full details.
12. Changes to This Policy
We may update this privacy policy occasionally. The latest version will always be available on our website with a clear "last updated" date.
13. Contact Us
If you have questions about this policy or how we handle your data, please contact: top.marks.tuition@outlook.com